Amazon Care’s Virtual Health Services Now Available Nationwide


According to a Feb. 8 press release, Amazon Care’s virtual health services are now available nationwide—and in-person services will be rolled out in more than 20 new cities this year.

Amazon Care launched in September of 2019 with a virtual health clinic and in-person follow-up visits—including at home—for its employees and their families in the Seattle region. In September of 2021, after introducing its healthcare clinics to employees earlier in the year, Amazon Care announced the company’s medical offerings were expanding to 20 more cities in 2022. Then, in November of 2021, the company announced that it had reached a deal to sell virtual medical services to Hilton, the American multinational hospitality company, in the U.S.

The release states that “Working in lockstep with our customers to address their growing needs, Amazon Care is on track to rapidly expand in-person care locations throughout 2022. The service is already available in Seattle, Baltimore, Boston, Dallas, Austin, Los Angeles, Washington, D.C., and Arlington. In 2022, we plan to bring in-person care services to more than 20 additional cities—including major metropolitan areas like San Francisco, Miami, Chicago, and New York City—so customers can access care where and when they need it most.”

“New customers including Silicon Labs, TrueBlue, and Whole Foods Market have joined the lineup of companies offering Amazon Care to their employees nationwide,” the release adds. “The companies said three key differentiators stood out: Amazon Care’s comprehensive solution; on-demand access to high-quality clinicians through Care Medical, Amazon Care’s clinical services provider; and a seamless patient experience.”

The release concludes by explaining that Amazon Care provides access to urgent and primary care services and when issues cannot be resolved over video, the company will send a nurse to a patient’s home for additional care where in-person care is available.  

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